The foundation of LashLovers Oy Ltd was laid in 2010 in a small lash studio, where the idea of a lash brand offering high quality products, comprehensive trainings, a support network to lash stylists and informing consumers on eyelash extensions was born.
From the very beginning, our product development and high quality standards were warmly welcomed by lash stylists and professionals. Our great dedication to take the industry forwards has over the years enabled LashLovers to become the leading Finnish eyelash extension brand.
Our warmhearted professional network is made of over 1000 LashLovers educated lash stylists. Our selection includes more than 300 products and our product development team is continuously introducing new innovations to the market. Via our online store we currently serve lash stylists globally.
Today our seven customer service & logistics team members and five experienced educators serve you and thousands of other lash professionals with great joy, enthusiasm and knowledge! Do let us know how we can be of assistance to you! We are here for you!
Best regards, Kaisa and LashLovers® team
Orders will only be accepted through the online store (no telephone or e-mail orders). This will guarantee customers short delivery times, as well as the possibility to fully benefit from our reward system.
LashLovers® products are intended for professional use only. To order products from the LashLovers Oy online store, the customer must register in the store and during registration provide either a valid VAT number or proof of having attended an eyelash extension course of a well-known brand. Registration is free of charge. LashLovers Oy Ltd holds the right to refuse a registration.
ORDER PROCESSING AND DELIVERY TIME
The customer will receive an order confirmation sent to the email address that they have provided. LashLovers Oy Ltd reserves the right to refuse an order. The orders are typically processed no later than the following business day after receiving the order. Delivery time depends on the destination country and selected delivery method.
The customer has the right to cancel an order, if the delivery is delayed due to a reason caused by LashLovers Oy, by notifying LashLovers Oy of cancellation by email. LashLovers Oy Ltd reserves the right to cancel an order, in so far as the ordered product is sold out or if there are other insurmountable difficulties concerning its availability.
LashLovers Oy Ltd does not, in principle, grant product warranties for the professional products it provides. In regard to eyelash adhesives, it is expected that the user has become familiar with the user instructions before using the product. If you have any questions about LashLovers products, kindly contact our customer service: firstname.lastname@example.org.
PRODUCT PRICE AND DELIVERY COSTS
The valid price is the price that is notified at the time the order is made. LashLovers Oy Ltd reserves the right to fix erroneously recorded prices. The prices include the currently valid VAT (where applicable). In accordance to the Cross-border VAT rule, if goods are sold and sent to a business in another EU country, VAT is not charged, granted that the customer has a valid VAT number.
Delivery costs are determined based on the selected method of transport. Further information on the methods of payment is available here.
METHODS OF PAYMENT
All major payment methods are available on the online store. Further information on the methods of payment is available here.
The returned product must be unopened and unused, as well as in its sales condition.
If the customer cancels their order before the goods have already been sent, LashLovers Oy Ltd has the possibility to charge a reasonable compensatory amount for the costs for the money transfer and any inconvenience caused.
If the product has become broken or damaged during the postal delivery, the customer can return the product at no charge to the service provider as a customer return. The return must be accompanied by the customer's contact details, the reason for the return, as well as information as to whether the customer desires a new product or to cancel the trade, in regards to the ordered product. Always contact customer service at email@example.com prior to return of goods.
According to legislation from 2011, an online store is not obliged to automatically pay for the costs of customer returns.
SETTLEMENT OF DISPUTES
Disagreements arising from an order and agreement relationship presented here will be settled at Joensuu District Court.